Can I modify or cancel my order after it has been placed?
Orders can be canceled before they are shipped for a full refund. Once an order is shipped, it cannot be canceled and must be processed as a return upon receipt.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $60
When will I get my order?
After processing, your order will be shipped, and you will receive a tracking number via email. Delivery times vary by destination but typically range from 5 to 14 business days.
Do you ship internationally?
Yes, we currently ship to selected countries and regions. Please refer to our Shipping Policy for a full list of destinations.
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, with tags attached, and in their original packaging. Please review our Return Policy for detailed instructions.
What if the size I bought doesn’t fit?
If the size you purchased doesn’t fit, we recommend you place a new order for the correct size immediately. This is the fastest way to get the item you want. You can then return the original item for a refund according to our 30-day return policy.
I'm worried about sizing. What should I do?
Don't worry too much about sizing! Many of our lingerie pieces are made with elasticity fabrics that offer good stretch and flexibility to accommodate different body types. If you find the item doesn't fit after receiving it, as long as it's unworn, unused, and in its original condition with tags, you can return it to us hassle-free.
How can I contact customer support?
If you have any questions or concerns, please contact us via email at support@bloomsparkle.com. We typically respond within 24 hours, excluding public holidays.
What should I do if my order arrives damaged or incorrect?
Please contact us immediately at support@bloomsparkle.com with photos of the damaged or incorrect items. We will guide you through the return or exchange process.
How do I know what size to buy?
Each product page includes a detailed size chart with measurements to help you choose the right size. If you need further assistance, feel free to contact our customer service team.
